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Identify Processes - Identify and document key processes and subprocesses, including the process and technology inputs and outputs for each event.
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Analyze Current State - Review current state processes and identify opportunities for process improvement through process changes and technology enhancements.
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Design Future State - Develop new future state processes and performance design, including process changes, technology enablers, cost reduction, and efficiency improvements.
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Test & Implement Improvements - Pilot, implement, and measure operational performance improvements, including time, quality, cost, and IT performance.